Just Mirrors

FREE RETURNS | PHONE: 0330 800 8181

 FREE DELIVERY ON ORDERS OVER £50

UK Mainland Deliveries only. excludes Premium Delivery services.

 TELEPHONE: 0333 800 8181

Returns & Exchange

Reporting and Returning Damaged Items

In the unlikely event your mirror arrives with a fault or defect, please contact our customer support team by not later than seven days by email at support@just-mirrors.co.uk enclosing a photograph of the defect or fault if possible or by writing to us at Just Mirrors, Unit 3 Deans Road Trading Estate, Swinton, Manchester, M27 0RD where we can offer replacement or refund.

All Damages must be reported via email to support@just-mirrors.co.uk or in writing to Just Mirrors within 3 days (Except Art Deco and Bespoke mirrors that must be reported within 24hrs of delivery). Faulty and damaged mirrors will be replaced free-of-charge. Due to the nature of this material, Just Mirrors cannot accept responsibility of damage to a mirror once it has been fitted. Unfortunately any claims of a damaged mirror after it has been fitted will therefore be rejected.

Should you not require a replacement, please confirm this in writing when reporting the damage and make arrangements to return the mirrors to us. Unfortunately we do not accept returns for bespoke items and where damage has been reported within the set time these items will be replaced.

Cancellation Policy

We want you to be completely satisfied with your purchase. Under the Just Mirrors 100% Satisfaction Guarantee, you have the right to cancel your order within 14 days of receipt of your mirror by you or a third party (excluding the carrier) This policy refers to ready-made frames only and does not apply to any bespoke mirrors including all our art deco mirrors and all made-to-measure mirrors which include glass, acrylic and steel products cut to size supplied under our bespoke manufacturing service. Unfortunately such mirrors are non-returnable and non-refundable.

Special Notes:All our "Standard size with personalised" range are also treated as a made to measure, as whilst we use Standard size mirrors, each frame and assembly procedure is produced and completed to order.

In the event that you wish to cancel your order prior to any commencement of work, you should do so in writing (or by email to support@just-mirrors.co.uk) please, within 14 days*. A full refund will be issued, unless a premium delivery service has been requested. In such instances a refund will be made less any charges incurred in processing your premium delivery.

Your statuary rights are not affected
*If you have already taken delivery of your goods or they have already been despatched and you want to cancel your order please refer to our section return of unwanted goods below.

Return of Unwanted Goods

This does not apply to Bespoke orders or standard size mirrors with personalised frame. In the unlikely event of you wanting to return your mirror, it should be returned undamaged** and in it's original condition and appropriate packaging to ensure its safe arrival at Just Mirrors.

All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged. Please return the mirror to the address specified below. We will refund the full*** amount paid for the goods (including VAT) within 14 days of receiving the returned your mirror. Special Note: If you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods lost or damaged in transit when returning.

Product returns must be delivered to: Just Mirrors Returns Team, Unit 3 Deans Road Trading Estate, Swinton, Manchester, M27 0RD Our returns policy is in accordance with the Consumer Contracts Regulations 2013 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email: support@just-mirrors.co.uk

**Where the goods are returned and their value has diminished because they have been handled beyond what is necessary to confirm normal satisfaction of a product then in accordance with the regulations and our terms and conditions a charge may be deducted from any refund. Where an item has been returned damaged and therefore unsalable then the item will either be rejected and returned back to the customer or the refund denied. This excludes any damages reported prior to the return not caused by the buyer.

***We will only refund standard shipping costs i.e. where a delivery is under £50.00 and a charge of £4.95 has been paid. We do not offer a refunds of any premium delivery service taken i.e. saturday, timed deliveries, Highlands, Northern Ireland or Republic of Ireland deliveries. These charges if applicable will be deducted from the total refund amount.

If you wish to cancel or postpone your fitting date within three working days of the due date, we will incur costs therefore cancellation or postponement may be subject to an administration charge.

Example Cancellation Request

To Just Mirrors, Unit 3 Deans Road Trading Estate, Deans Road, Swinton, Manchester, M27 0RD support@just-mirrors.co.uk

I/We (*) hereby give notice that I/we (*) cancel my/our contract of sale of the following items:
(list items)
Ordered on (*) / received on (*) ,
Name of consumer (s),
Address of consumer (s),
Signature of consumer(s). (only if this form is notified by writing rather than email.
(*) Delete as appropriate.

Reporting Damages of Made to Measure Goods

All Damages must be reported to Just Mirrors within 24hrs of delivery via email at customerservice@just-mirrors.co.uk or in writing. Due to the bespoke status of these mirrors, items that are delivered and signed as being received in good condition will not be replaced if the damage is not reported within 48hrs.

Please note in accordance with our cancellation policy and the Distance Selling Regulations we cannot offer refunds on bespoke items. In the unfortunate event that an Art Deco or bespoke mirror has been damaged in transit, please ensure that you advise us within 48 hrs of delivery at customerservice@just-mirrors.co.uk or by telephone on 0845 077 2211 so that we can make arrangements to organise a replacement mirror.

Exchange of Goods

If having received your mirror and decide you would prefer an alternative choice of mirror, please make arrangements to return the mirror us in perfect condition within seven days and contact us on 0333 800 8181 (press 1 for sales) to discuss your new requirements.

Please note we cannot offer exchange of goods on made to measure items such as Art Deco, glass, acrylic, cut to size or our standard size with personalised framed mirrors

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